FOR THE BUSINESS
Owners, managers & authorised teams
Understand employer obligations, find the operating platform and follow official service or compliance matters.
WHAT IS HRSD? / SAUDI ARABIA
Human resources.
Social development.
HRSD is the Ministry of Human Resources and Social Development. Its remit spans labour, social development and civil-service matters—not just one employment portal.
WHO IS IT FOR?
Employers and workers. Different needs.
Choose the service that matches your role and the issue.
FOR THE EMPLOYEE
Saudi and expatriate workers
Find employment guidance, the relevant employee service and help with a workplace issue.
Qiwa supports employment services; Ajeer supports temporary-work arrangements; recruitment (Istiqdam) services have their own routes, including Musaned for domestic-worker recruitment. Explore HRSD’s platforms and services
Looking for social support or public-sector HR services? HRSD serves other audiences too. Browse the ministry’s platforms
WHAT IS IT FOR?
Know the rule. Choose the service.
These are service choices—not a sequence everyone must complete.
EVERYDAY EMPLOYMENT
Understand & operate.
Labour rules & requirements
Check official decisions, service conditions and effective dates. Your activity and employment category affect what applies.
HRSD for employersContracts, hiring & work permits
Qiwa handles relevant employment transactions and workforce services for businesses and employees. Choose the task in Qiwa—not a generic HRSD registration.
Understand QiwaWage protection & payroll
Mudad supports wage-protection reporting and payroll management. Paying wages and recording compliance are related but different tasks.
Understand MudadWHEN SOMETHING NEEDS ATTENTION
Ask, check & resolve.
Enquiries & service complaints
The Beneficiary Page handles questions, requests, complaints and reports. For a platform escalation, check the prior-complaint and timing conditions.
Beneficiary PageLabour violations
Use the relevant Qiwa service to review an establishment’s violation and the available payment or objection route. Check the notice and applicable deadline.
Labour violation serviceLabour disputes
Amicable settlement helps workers and employers seek an agreement. If unresolved, follow the applicable labour-court process; a support ticket is not a formal claim.
Amicable settlement serviceCHOOSE THE RIGHT KIND OF HELP
A service problem ≠ an employment dispute.
The route matters as much as the message.
A PORTAL OR SERVICE ISSUE
“My request is stuck.”
Keep the request reference and previous support response. Use the platform’s support route and, where eligible, the ministry’s escalation service.
A DISPUTE WITH THE OTHER PARTY
“We disagree about employment rights.”
Check the formal dispute service for your situation. Domestic-worker disputes have a separate route; do not assume the general labour service applies.
Do not let a technical support enquiry delay a formal claim. Confirm relevant deadlines with the authority or a qualified adviser.
ACCESS & PREPARATION
Start with the service. Not a document bundle.
Reading public guidance, signing in and submitting a request are separate tasks.
HOW TO ACCESS / ESTABLISHMENT SERVICES
Authorised account manager → Nafath.
For establishment-related services on HRSD, DuVolks’ practical access guidance is: only an authorised account manager can access the establishment account through Nafath.
- Choose the service. Some remain on HRSD; others open a dedicated platform.
- The authorised manager verifies their own identity through Nafath.
- Select the establishment and use the services allowed by the assigned permissions.
Nafath verifies the person; it does not itself grant establishment authority. Individual and other service routes may differ. Keep identity approvals under the authorised person’s control.
WHAT TO PREPARE / FOR THE TASK
For an enquiry or service issue
Request reference, relevant dates, a short explanation and supporting records where needed.
For a labour dispute
Contract or evidence of the employment relationship, case-specific records and appropriate authority if a representative acts for a party.
These records support the request—not a universal account-registration pack. Follow the selected service’s requirements.
COSTS
The service and the wider cost are separate.
Check the selected service—not a blanket “HRSD is free” claim.
OFFICIAL GUIDANCE
Public access
Read public rules and service descriptions without buying a platform subscription.
SELECTED MINISTRY SERVICES
Listed as free
The current Beneficiary Page and amicable-settlement service cards list no service fee.
Check the service cardCONNECTED TASKS & SUPPORT
Check separately
Qiwa subscriptions, transaction charges, fines and any agreed professional support are separate. A free service does not waive these costs.
This page introduces the services. It is not a legal assessment or a promise of resolution. Government decisions and legal representation remain separate from DuVolks’ practical coordination.
DUVOLKS / PRACTICAL SUPPORT
Make the next step clear.
Tell us the task and where you are in the process. We can discuss the relevant records, coordination and follow-up within an agreed scope.
Clear responsibilities.
You retain control of identity verification and approvals. Government decisions, professional representation and third-party services remain subject to their own rules.
Explore GRO supportOfficial references and scope
HRSD platform directory, Beneficiary Page, amicable settlement and employer guidance rechecked on 19 October 2026. Follow the selected service’s current eligibility, access, fees and deadlines. Some dynamic or unavailable service pages could not be fully checked. No signed-in account, application or payment flow was tested. Current instructions and charges take precedence.