BUSINESS USERS
Owners, HR & GRO teams
Authorised users handling the establishment’s resident employees, residency transactions, travel permissions and reports.
WHAT IS MUQEEM? / RESIDENCY & TRAVEL
Resident employees.
Records that stay in order.
Muqeem is Elm’s business platform for managing resident-employee records and available transactions with the General Directorate of Passports—Jawazat.
WHO IS IT FOR?
The employer manages. The resident stays informed.
The establishment account and the employee’s documents serve different purposes.
RESIDENT EMPLOYEES
Know what is being handled
Keep track of your passport, Iqama and travel dates. You do not need to buy an employer subscription just to understand your own documents.
Family and dependent services have their own conditions and channels. Do not assume an employer account covers every family transaction.
WHAT IS IT FOR?
Start with the person. Choose the service.
Availability depends on the record, eligibility, package and user permissions—not simply having a login.
RESIDENCY & RECORDS
Keep the details current.
Issue or renew an Iqama
Manage residence permission for an eligible employee. Check the requirements for the specific transaction.
Iqama renewal guideUpdate passport information
Keep the resident’s passport details aligned with the current document through the available update service.
Obtain records and reports
View resident information and use the available resident, visa and transaction reports. Some reports depend on the package.
TRAVEL PERMISSIONS
Check the visa, then the dates.
Exit and re-entry
Issue single or multiple exit/re-entry visas, or use the available cancellation and extension services. Conditions differ by transaction.
Final exit
Use the relevant final-exit issuance or cancellation service. Check the resulting visa status and its conditions.
Confirm the result
Review the issued visa and applicable validity before relying on it for travel. A submitted request is not an issued visa.
Other listed services: replacement Iqama, occupation changes and service transfers. Related approvals and eligibility still apply.
View official services & packagesKEEP THE ROLES CLEAR
Work permission is not residence permission.
Related records. Different responsibilities. This is not a fixed application sequence.
QIWA / LABOUR SIDE
Employment & work permits
The employment relationship and applicable labour-side services.
Understand QiwaMUQEEM / JAWAZAT SIDE
Residency & travel
The Iqama and available residency and travel transactions.
Work visa & Iqama guideFinal exit is not the whole close-out. A final-exit visa does not, by itself, end the employment contract or settle employment obligations.
ACCESS & PREPARATION
Set up the account. Prepare the transaction.
Keep these two checklists separate. Employee documents are not a universal account-registration list.
ACCOUNT ACCESS
The right establishment and users.
Start at official Muqeem. Use the registration or existing-user sign-in route; confirm the principal user, package and resident-count band.
Follow the current activation and authorisation requirements. Assign only the permissions needed; a login does not unlock every transaction.
TRANSACTION READINESS
The actual person and service.
Select the correct resident record and check the chosen service’s requirements, fees and status before proceeding.
Work-permit, insurance or payment checks may apply to the selected task. Do not assume every case follows one fixed Qiwa → GOSI → Muqeem sequence.
For account setup
- Correct establishment identity and contact details
- The authorised principal user's details
- Resident count, package and billing details requested by Muqeem
For a resident transaction
- The employee's current passport and residency record
- The precise service, dates and eligibility shown
- Relevant work-permit, insurance or payment status where required by that service
Keep identity verification and approvals under the authorised user’s control. Do not send passports, passwords or one-time codes through a general enquiry.
COSTS & PACKAGES
The subscription is only one cost.
Compare the resident-count band, included users and services before selecting a package.
OFFICIAL DISPLAY · 0–9 RESIDENTS · CHECKED 19 OCTOBER 2026
One-year subscription. Prices below exclude 15% VAT, payable in addition. Government transaction fees and other service charges are separate.
Basic
SAR 1,100
1 included user
Advance
SAR 1,210
2 included users
Professional
SAR 1,485
3 included users
USERS
Extra users
The public FAQ lists SAR 150 per added user. VAT is additional. Confirm the extra-user billing period before purchase.
PLATFORM OPERATIONS
Included or charged separately
Some operations use points or separate charges. The package FAQ says points cannot pay for a subscription.
GOVERNMENT TRANSACTIONS
Check the actual service
“Free” in the platform’s service table does not establish that the associated government fee is waived. DuVolks’ agreed assistance fees are also separate.
DUVOLKS / PRACTICAL SUPPORT
Make the next step clear.
Tell us the task and where you are in the process. We can discuss the relevant records, coordination and follow-up within an agreed scope.
Clear responsibilities.
You retain control of identity verification and approvals. Government decisions, professional representation and third-party services remain subject to their own rules.
Explore GRO supportOfficial references and scope
Original research: 18 October 2026. Elm’s official app description and Muqeem’s public Features, Prices & Users and FAQs inspected on 19 October 2026. One-year billing and additional VAT clarified by DuVolks on 19 October 2026. Establishment activation details and extra-user billing period remain unverified. Some dynamic or unavailable service pages could not be fully checked. No signed-in account, application or payment flow was tested. Current instructions and charges take precedence.