Efficiency and convenience have become paramount for organisational success. This is especially true when it comes to managing employee records and government transactions in real-time.
For organisations operating in Saudi Arabia with expatriate employees, the Muqeem Platform offers a smart, secure, and streamlined solution for managing the residency status and transactions of resident workers.
Developed by Elm in collaboration with the General Directorate of Passports (Jawazat), the Muqeem Platform empowers organisations, particularly their human resources and administrative departments to digitally access and complete residency-related transactions anytime, anywhere.
What is the Muqeem Platform?
Muqeem is an advanced electronic portal that facilitates residency-related transactions and access to up-to-date information about resident employees.
The platform is exclusively available to organisations and not intended for individuals, which means that only registered business entities can use the service to manage their workforce.
Through Muqeem, businesses can:
- Review employee residency and travel data
- Issue, renew, and cancel residency permits (Iqamas)
- Monitor visa statuses and transfers
- Track dependents and their medical insurance
- Access a wide range of government reports
- Perform various interactive transactions securely online
Key Features and Benefits
Muqeem stands out as a transformative tool for companies with resident employees. Some of its key features include:
- Fast and Secure Processing
Muqeem significantly reduces the time and effort spent on government paperwork by enabling real-time transactions online. This eliminates the need for in-person visits to passport offices or other service providers.
- Increased Accuracy
With the ability to directly access government databases, Muqeem ensures accurate and up-to-date information, reducing errors and processing delays.
- 24/7 Access
The portal offers round-the-clock access, enabling organisations to manage their workforce data without time constraints.
- Self-Registration
Facilities can self-register on the Muqeem portal with instant verification using their Absher-linked mobile number, avoiding approval delays. The only requirements are:
- An active Commercial Registration
- Valid Chamber of Commerce subscription (available in select cities)
- The authorised signatory’s identity must be validated through Absher
Muqeem Packages
Muqeem offers two main subscription packages designed to cater to varying business sizes and needs:
1. Muqeem Transactional Package
This package is ideal for small to medium-sized organisations with up to 99 resident employees. It includes:
- Access to basic services and inquiries
- 26 interactive services, available by points per transaction
- Annual subscription fee based on organisation size
Fee Structure (in Saudi Riyals):
| Number of Residents | Annual Fee (SR) |
| 0 – 9 | 550 |
| 10 – 49 | 1,150 |
| 50 – 99 | 1,800 |
2. Muqeem Shamel Package
A comprehensive option that includes:
- All basic and inquiry services
- 17 interactive services with unlimited usage
- Additional 9 services available by points per transaction
Fee Structure (in Saudi Riyals):
| Number of Residents | Annual Fee (SR) |
| 0 – 9 | 1,100 |
| 10 – 49 | 2,300 |
| 50 – 99 | 3,600 |
| 100 – 199 | 5,600 |
| 200 – 800 | 7,550 |
| 801 or more | 11 SR per resident |
This flexibility allows organisations to choose a package that best suits their operational needs and budget.
Detailed Reports and Services Available
Muqeem isn’t just about transactions; it also offers an expansive suite of reports and insights that empower organisations to stay compliant and informed. These reports include:
- Resident Status Reports
- Active Residents
- Runaway Residents
- Inactive Residents
- Active Residents with Dependents
- Active Residents
- Visa and Travel Reports
- Approved Sponsorship Transfers
- Expired Exit/Re-entry Visas
- Active Exit/Re-entry Visas
- Issued Exit, Re-entry, and Final Exit Visas
- Residents’ Travel Status
- Approved Sponsorship Transfers
- Insurance and Legal Compliance
- Residents eligible for medical insurance
- Medical insurance status (residents and visitors)
- Residents with traffic violations
- Residents eligible for medical insurance
- Employment and Licensing
- Changed Occupations
- Issued Iqamas and Renewals
- Residents with Driving Licences
- Changed Occupations
- Jawazat Account Balances
- Balances for residents and visitors
- Payments and invoice history
- Balances for residents and visitors
- Sponsorship and Licensing
- Transferred Sponsorships
- Transferred Sponsorships
This data-rich ecosystem helps companies make informed decisions and maintain compliance with Saudi regulations.
Interactive Services Available via Muqeem
Both packages offer a range of interactive services, such as:
- Iqama issuance and renewal
- Exit and re-entry visa services
- Final exit visa issuance
- Occupation change requests
- Sponsorship transfer services
- Updating employee information
- Checking and paying Jawazat-related dues
With Muqeem, these tasks can be carried out in bulk or individually, which is especially helpful for companies managing large numbers of employees.
How to Subscribe
Organisations can subscribe through two methods:
1. Self-Registration
Facilities can directly register on the Muqeem portal using:
- Absher-authenticated mobile verification
- Commercial Registration and Chamber of Commerce details
- No approval delay — instant access after verification
2. Through Elm Partners
Organisations may also register via authorised Elm business partners who can help facilitate onboarding and training.
Why Muqeem Matters
As businesses continue to expand and diversify their workforce, managing regulatory requirements efficiently is critical. The Muqeem Platform offers a one-stop solution for residency-related services in Saudi Arabia.
It reduces reliance on physical paperwork, improves data accuracy, and enhances transparency and compliance, all while saving time and effort.
Whether you’re a small startup with under 10 employees or a large enterprise managing thousands, Muqeem adapts to your needs with scalable solutions, clear pricing, and a user-friendly interface.
Need Help Navigating Muqeem? Let Duvolks Simplify It for You
Muqeem is a powerful digital tool that transforms how organisations in Saudi Arabia manage resident employee data and transactions. But let’s face it, platforms like these can be overwhelming, especially when accuracy, compliance, and deadlines are critical.
That’s where Duvolks steps in.
With expert GRO services, Duvolks offers seamless support in managing your Muqeem-related tasks, be it data entry, Iqama renewals, sponsorship transfers, or error-free submissions. Get in touch to experience stress-free government compliance and expert support today.
